At Avannaq we take the protection of your personal information seriously. In this privacy policy you can read about which information we collect, why we collect it, how we store it, and what rights you have as a data subject. The policy applies to all visitors to our website, as well as customers, partners, and others who contact us.
The data controller for the processing of your personal information is Avannaq, located at Kissarneqqortuunnguaq 31A, 3. Apt. 303, 3900 Nuuk, Greenland (VAT no. 17002708). If you have questions about this policy or how we process your information, you can contact us on +299 59 01 35 or at avannaq@avannaq.gl.
What information we collect
We collect only the personal information necessary to respond to your enquiry or to maintain a working relationship with you. When you fill out the contact form on our website, we receive the information you choose to provide, typically your name, email address, an optional phone number, and the content of your message. We do not collect information about you from other sources, and we do not use cookies or tracking technologies for marketing purposes.
The purpose of processing your information is solely to respond to your enquiry, deliver the services you have requested, or continue an existing dialogue. We process your personal information under Section 8(1)(6) of the Danish Data Protection Act, which permits processing necessary to pursue a legitimate interest that is not overridden by your interest in not having the processing take place. In practice, this means we process your information in order to respond to you.
How we handle your information
Messages sent via the contact form on our website are forwarded through Mandrill, a transactional email service provided by Mailchimp in the USA. Mandrill stores a copy of your message for up to 90 days, after which it is automatically deleted from their systems. This is a standard technical requirement for us to be able to receive enquiries via the website, and the transfer is based on Mailchimp's own security measures. You can read Mailchimp's privacy policy at mailchimp.com/legal/privacy.
When your message reaches us, it is stored in our email system, which is hosted in the Faroe Islands. We treat your information confidentially and do not share it with third parties unless necessary to respond to your enquiry, or if we are required to do so by law. We retain your personal information for as long as necessary to fulfil the purpose of processing. If we have not been in contact with you for 12 months, your information is deleted as a matter of course. Certain information may, however, be retained longer if required by accounting legislation or other laws.
Your rights
The Data Protection Act gives you a number of rights in relation to our processing of your personal information. You have the right at any time to be informed which personal information we process about you, for what purposes it is processed, and how long we expect to retain it. If you believe that information about you is incorrect or incomplete, you can request that it be corrected, and in many cases you can request that it be deleted if you no longer wish us to retain it. The right to deletion is not absolute, however, as certain information must be retained for accounting or other legal reasons.
You can also object to a specific processing if you believe it is not appropriate or necessary, and you can request that the processing be restricted, meaning the information is marked as unavailable for further processing until the matter is resolved. In certain cases you have the right to data portability, that is, to receive the information you yourself have provided to us in a structured, commonly used, and machine-readable format so that you can transfer it to another data controller.
If the processing of your information is based on consent you have previously given, you can withdraw your consent at any time. This will not affect the lawfulness of processing that has already taken place, but it will mean that we can no longer process your information on that basis going forward. Finally, you have the right not to be subject to automated decision-making, including profiling, unless it is necessary for entering into or performing an agreement with you. Avannaq does not use automated profiling in connection with our website.
If you wish to exercise any of your rights, you can send an enquiry to avannaq@avannaq.gl. We will then contact you to clarify what you specifically wish to do, and to confirm your identity so that we ensure information is not shared with unauthorised parties.
Right to complain
If you have questions about how we process your personal information, or if you wish to complain about the processing, we encourage you to contact us directly first. We always try to find a solution together with you. If you remain dissatisfied, you have the right to lodge a complaint with Datatilsynet, the independent authority that supervises the processing of personal information. You can find contact details and guidance on the complaints process at dat.fo.
We update this policy from time to time if there are changes in legislation, our services, or how we process information. The latest version will always be available on this page, and significant changes will be marked with an updated date.